A tablet displaying a globe with an airplane flying around it, surrounded by documents, pens, a laptop, and a small round object, depicting travel and work planning.

Coaching, profitability strategy, systems and team training for tourism, hospitality and event operators who want a business that runs smoother and relies less on them.

Running a business should feel rewarding but when you’re wearing every hat, profit gets squeezed and you become the bottleneck.

Exceptional Experiences helps tourism operators build stronger margins, better structure, and sustainable growth through practical support that’s tailored to your business.

Build a more profitable tourism business without the burnout

Book a Free Consultation

Take the free Business Health Check

We don’t run your sales and marketing for you, we help you build a more profitable business and train you and your team to execute with confidence.

How We Help

How we help you become more profitable

Step 1: Diagnose (Clarity First)

We review what’s really happening in your business, profit drivers, pricing, workload, systems and performance to identify what’s holding you back.

Step 2: Prioritise (A plan you can actually follow)
You get a clear, practical action plan with priorities for the next 30–90 days. So you stop trying to fix everything at once.

Step 3: Improve (Profit + systems + consistency)
We work with you to strengthen pricing, packaging, performance and operational structure so the business runs smoother and profit improves.

Step 4: Embed (Team capability + sustainability)
We train you and your team to confidently maintain what’s been built, so results stick and the business doesn’t fall back on you.

More profit. More control. Less overwhelm. A business you can grow.

Book a Consultation

A group of four people, two men and two women, standing in front of a water park ride called Quaduck. They are smiling and posing for the photo, with one of the women and the young boy holding hands.

Want to keep it in-house?

We can work with you 1:1 or we can train you and your team so you have the skills and structure to improve profitability without relying on outside help long-term.

Book a 15‑Minute Strategy Call

Our Services

Choose the support that fits where you are at from 1:1 guidance through to training your team to confidently execute in-house.

Mentoring & Coaching

Ongoing support for tourism business owners and managers who want clarity, confidence and accountability with practical action every step of the way.

Profitability & Pricing Strategy

Increase profit without simply working harder. We help you sharpen pricing, packaging, yield, costs and performance so you can grow sustainably.

Systems & Sustainable Growth

Build a business that runs smoother and relies less on you. Structure, processes, team rhythm and operational clarity that supports growth long-term.

Team Training & Capability Building

Train you and your team to do what we do in-house.

Workshops and training designed to build the skills, tools and confidence your team needs to improve performance and follow through consistently.

Great for:

Businesses who want to reduce reliance on external support
Owners who want the team to step up (without chaos)
Teams who need simple, repeatable ways to improve results

What training can cover:

Profit drivers + key KPIs (what to track weekly/monthly)
Pricing confidence + value communication
Systems, checklists and role clarity to reduce firefighting
Guest experience improvements that protect margin
Leadership, delegation and seasonal planning

Sarah helped us get clear on what was driving profit (and what wasn’t), tighten our pricing, and build simple systems so the business runs smoother. We’re more confident, more structured, and finally making decisions from data — not stress.

Build Profit, Clarity & Confidence in Your Tourism Business

Running a tourism business can feel like a juggling act — between guests, marketing, and operations, it’s easy to lose sight of what’s driving profit and what’s holding you back. That’s where Exceptional Experiences comes in. Led by tourism expert Sarah Colgate, we help operators like you build stronger, more profitable, and more sustainable businesses, through smarter marketing, better systems, and clear strategy.

Start Here: Choose What’s Right for You

1. Take the Tourism Business Health Check Quiz. (Valued at $299 — Free for a Limited Time)

Get a personalised summary of what’s working, what’s costing you profit (or time), and your next best steps.

👉 [Take the Free Business Health]

2. Book a FREE 15-Minute Quick Chat

A friendly, no-pressure call to get clarity on what support will create the biggest impact in your business right now.

👉 [Book a free 15-Minute Call]

3. Book an Hour of Power with Sarah Colgate

For owners who want direct input and a clear action plan pricing, profit, systems, team, operations and growth priorities.

👉 [Book an Hour of Power]

Let’s Talk About Your Business

Start with clarity.

Build with confidence.

Grow with Profit.

👉 [Take the Quiz]

👉 [Book a 15-Minute Chat]

👉 [Book an Hour of Power]

Book a Free Consultation

About Us

At Exceptional Experiences, we help tourism operators build more profitable and sustainable businesses with the structure, clarity and capability to grow without burning out.

Led by Sarah Colgate (25+ years across tourism operations and business leadership), we support owners who are ready to move from reactive and overwhelmed to confident, profitable and in control.

Learn more

Our Mission

To help tourism operators build profitable businesses that don’t rely on the owner to hold everything together through coaching, stronger decision-making, better systems and capable teams.

Book a free consultation