Articles, Blogs & Case Studies
Your Venue Is in a Tourism Town. So Why Is It Quiet Monday to Thursday? | Sarah Colgate
Weekend trade alone won't grow a tourism venue. Discover how to attract conferences, corporate retreats and business events by connecting with the right agencies, convention bureaus and corporate decision-makers. Learn practical strategies to fill quiet weekdays, increase occupancy and create a more profitable, year-round business.
Profit Per Passenger: The Metric That Makes (or Breaks) a Profitable Tourism Business | Sarah Colgate
Revenue and bookings don't guarantee a profitable tourism business. Profit per passenger reveals whether your pricing, distribution channels, and operating costs are truly delivering sustainable returns. Learn why this overlooked metric matters, how static pricing and agent commissions affect margins, and the practical steps you can take to improve profitability without simply adding more passengers.
The Creator Funnel: How to Run Content Creators Like a Real Part of Your Business | Sarah Colgate
Stop giving away free tickets and hoping for the best. Discover how to build a creator funnel that helps tourism businesses attract the right content creators, secure valuable content, track results, and generate more direct bookings through a repeatable, measurable system.
Get Profitable First, Then Think About Growing | Sarah Colgate
Growth isn't always the answer. Many tourism operators assume adding more tours will increase profits, but expanding before your current business is profitable can create more stress, thinner margins and cash flow problems. Drawing on real experience growing Aquaduck, this article explains why understanding your net profit per passenger, commission costs, pricing and cash flow should come before expansion. If your existing tour isn't generating healthy profits, adding another product often multiplies the problem rather than solving it. Learn the financial measures every tourism operator should know before investing in growth.
Why Your Tour Needs A Content Creator Before It Needs Another Ad
Fresh, authentic content is no longer just a marketing asset, it's a booking tool. Discover why tourism operators should invest in creators before spending more on ads, how creator partnerships build trust and reach, and the practical strategies that turn reels, photos and collaborations into more direct bookings and less reliance on online travel agents.
When the Photo Lies, the Booking Dies: Authenticity in the Age of AI | Sarah Colgate
AI is making it harder than ever for travellers to know what is real. From fake attractions to misleading destination photos, trust is becoming one of the most valuable assets a tourism business can have. Here's why authenticity matters more than ever and how you can make your marketing stand out by being genuinely real.
Your Next Guest Is Asking AI Where To Go. Can It Find You? | Sarah Colgate
More travellers are using AI tools like ChatGPT and Gemini to plan their holidays, and those recommendations are directly influencing bookings. If your tourism business isn't visible to AI, you could be missing out on customers before they even visit your website. Discover why AI discoverability matters and the simple actions you can take now to make sure your business gets recommended.
Why Tourism Operators Who Master Time Management Grow Faster | Sarah Colgate
Tourism operators often confuse being busy with being productive, especially in seasonal businesses where peak periods create chaos and off-seasons bring exhaustion instead of progress. This article explores why time management is the hidden driver of sustainable growth in tourism, and how structured systems help operators lead better teams, improve profitability, and finally move from survival mode to strategic growth.
Why is my tourism business so quiet in the winter and what to do about it | Sarah Colgate
Full tours, strong occupancy, and a packed calendar should mean healthy profits. Yet many tourism operators find themselves working harder than ever while margins remain stubbornly thin. The problem usually isn't demand, it's what happens behind the scenes. From OTA commissions and operational complexity to owner dependency and poor financial visibility, this article explores the five most common reasons busy tourism businesses struggle to turn growth into profit and what you can do about it.
Busy Season but Thin Margins? | Sarah Colgate
Full tours, strong occupancy, and a packed calendar should mean healthy profits. Yet many tourism operators find themselves working harder than ever while margins remain stubbornly thin. The problem usually isn't demand, it's what happens behind the scenes. From OTA commissions and operational complexity to owner dependency and poor financial visibility, this article explores the five most common reasons busy tourism businesses struggle to turn growth into profit and what you can do about it.
A profitable year and a bank account that scares you in July | Sarah Colgate
Seven in 10 tourism operators were profitable last year, yet many still face sleepless nights when winter arrives. The reason is simple: profit and cashflow are not the same thing. While profit looks back over the year, cashflow determines whether you can cover wages, bills, and operating costs during quieter months. Discover why winter catches even successful operators off guard and the simple exercise that can reveal thousands of dollars hiding in your booking channels.
What Is Quietly Killing Margins in a Hospitality Business? | Sarah Colgate
Hospitality margins rarely collapse. They erode, quietly, in a few predictable places. Here are the usual culprits, and how to find which one is costing you the most.
How Do I Make an Event Venue Profitable Between Bookings? | Sarah Colgate
An event venue does not fail on the big days. It bleeds in the empty ones, while the fixed costs keep running. Here is how to make the gaps between bookings pay their way.
Why Is My Restaurant Full but Barely Breaking Even? | Sarah Colgate
A full room feels like success, but full and profitable are not the same thing. Here is why a busy restaurant can still barely break even, and the number most owners never check.
How Do I Know if My Tourism Business Has a Profit Leak? | Sarah Colgate
A profit leak rarely announces itself. The business just works harder for less. Here are the signs an operator looks for, and how to find the leak before it costs you another year.
What Should a Tour Operator Do Before Raising Prices? | Sarah Colgate
Most operators raise prices too late and too timidly, then worry they have gone too far. Here is the work to do before you change a single number, so the increase actually holds.
How Do I Fill the Off-Season in a Seasonal Tourism Business? | Sarah Colgate
The off-season does not catch good operators by surprise. They plan for it. Here is how to run the quiet months on numbers instead of nerves, and where the work actually starts.
How Do I Reduce My Dependence on OTA Commissions? | Sarah Colgate
The OTAs are not the enemy, but letting them set the terms is the problem. Here is how to work out what each channel really costs you, and shift the mix on purpose.
Why Is My Tour Business Busy But Not Profitable? | Sarah Colgate
Booked out but the bank balance does not show it? The reason is almost always one number most operators never calculate. Here is where the profit actually goes, and how to find it in your own business.
Peak Season Chaos? Your Tourism Business Has Outgrown Its Systems
Peak season should be your most profitable time of year, not your most stressful. If your tourism business feels chaotic whenever bookings increase, the problem may not be demand—it may be that your systems haven't kept pace with your growth. In this article, Sarah Colgate explores six common signs that your business has outgrown its systems and what to do before peak season exposes the cracks.
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