Most tourism businesses don’t have a sales problem, they have a sales process problem. In this article, Sarah Colgate explains how a smarter booking journey attracts better-fit guests, reduces discounting, and improves profitability while strengthening the guest experience.

Every “What’s near me?” or “Book today” moment is a chance to win a booking. For Australia and New Zealand experience operators, showing up in these split-second mobile decisions can instantly convert browsers into guests.

AI is reshaping how travellers discover and book experiences. From schema markup to storytelling content, this guide reveals 10 practical strategies tourism operators can use to optimise for AI-driven search and voice assistants—ensuring they show up when and where it matters.

In today’s tourism landscape, managing the balance between direct bookings and Online Travel Agencies (OTAs) is crucial. This article unpacks practical, real-world tactics to help you optimise your website, use OTAs strategically, and build lasting guest relationships—without sacrificing margin or control.

What picture drives bookings? The ones your guests take.
User-generated content (UGC) like reviews, photos, and videos is transforming tourism marketing. Discover how real guest stories build trust, boost engagement, and drive more bookings—without big advertising budgets. Learn how to encourage, showcase, and leverage UGC to turn happy travellers into your most powerful marketers.

Developing combo packages with complementary tourism operators boosts revenue, extends guest stays, and opens new sales channels. Understanding customer desires, smart pricing, and seamless booking are key to increasing value and conversions. By partnering strategically, tourism businesses can create high-performing packages that sell better, scale faster, and stand out.

Tourism operators can turn free attractions into powerful allies to boost ticket sales and enhance visitor experiences. By collaborating with popular, no-cost museums and galleries, operators can offer guided tours, VIP packages, and themed experiences that add value and draw visitors in. Washington, D.C. offers prime examples of how to create synergies with free attractions, such as combining museum visits with walking tours or culinary experiences. Learn how these strategies can be applied globally to increase ticket sales and provide memorable, value-driven experiences for travellers.

Online Travel Agents (OTAs) are essential for attracting guests to your property. With so many options available, it’s crucial to ensure your listing stands out. Optimising your profile with stunning photos, crafting compelling descriptions, and leveraging guest reviews can make a significant difference in how potential guests perceive your property. By refining these elements, you can increase your visibility, build trust with travelers, and ultimately boost your bookings. Start fine-tuning your OTA presence today and watch your bookings grow!

Discover how ChatGPT can transform your tourism business by streamlining marketing tasks. From personalised customer emails and competitor analysis to ad copywriting and video scripts, this guide offers practical tips to enhance customer engagement, save time, and boost your marketing efforts. Perfect for tourism operators looking to grow efficiently!

With India’s growing middle class, the outbound travel market is booming. Attracting Indian travellers can significantly boost your tourism business, as they are eager to explore new experiences globally.

Understanding their unique preferences and tailoring your offerings accordingly is essential. By personalising experiences and enhancing cultural connections, your business can effectively engage this vibrant and expanding market.

In the tourism industry, enhancing the guest experience is key to driving revenue growth. While attracting new customers is important, maximizing revenue from each booking can significantly impact your bottom line. Expanding your range of add-on offerings is a highly effective strategy to achieve this. From local experience packages to in-room amenities, convenience services, and themed packages, each add-on can enrich the guest's stay while creating additional revenue streams. By curating add-ons that align with your guests’ interests and needs, you can differentiate your business in a competitive market and boost your profitability.

In today's fast-paced digital world, travelers expect convenience, speed, and simplicity when booking their trips. A streamlined booking process is crucial for converting potential customers into confirmed bookings. By simplifying the user experience, offering multiple payment options, and enhancing your website's performance, you can significantly boost sales conversion rates. This quick guide will show you how to optimise your booking process to increase conversions and grow your tourism business.

Many tourism operators rely too heavily on traditional marketing methods like print ads and billboards. While these methods have their place, they often fall short in today’s digital-first world.

To stay competitive, it’s crucial to embrace digital marketing strategies that reach a wider audience and engage potential customers more effectively.

Discounting may boost bookings temporarily, but it devalues your brand and harms long-term revenue. Instead of cutting prices, try value-added packages, loyalty programs, or unique promotions to attract customers while maintaining your brand’s integrity. Protect your business’s worth and focus on sustainable growth strategies.

Understanding your target market is the foundation of any successful sales and marketing strategy. By knowing who your audience is, you can tailor your messaging, efficiently allocate resources, and enhance your offerings to meet their needs. In this blog, we explore the importance of defining your target market and provide detailed customer personas to help you connect with different segments of the Australian domestic market. Ready to refine your marketing approach? Read more on our blog and learn how to speak directly to your ideal customers.

Finding the right tourism marketing expert is essential for your business’s growth. Look for someone with industry experience, proven success stories, strong digital skills, and a creative approach. Local market knowledge and excellent communication are also key.

Ready to elevate your tourism business? Read more to discover how to choose the perfect expert to boost your brand and bookings.

In today’s competitive travel market, standing out online is crucial for attracting and engaging potential customers. With travelers increasingly turning to digital platforms to plan their trips, leveraging effective digital marketing strategies can significantly boost your travel business’s visibility and success. Here are seven essential digital marketing tips tailored for the travel industry:

Are you a tourism business owner looking to attract more visitors and increase your bookings? In today's competitive market, simply having a great service or destination isn't enough. You need to stand out and connect with your audience in meaningful ways. Partnering with a tourism marketing expert can be a game-changer for your business. With their in-depth knowledge of the industry and marketing techniques, they can help you reach your target audience more effectively, boost your online visibility, and ultimately drive more bookings and revenue.

Ready to skyrocket your tourism business? Facebook's got the tools! Start by optimising your page with stunning visuals and a captivating About section. Create engaging content, use Events and Ads to reach more people, and interact with your audience. Track your success with Facebook Insights and watch your bookings soar!

In the vibrant and ever-changing world of tourism, standing out is more than a necessity—it's an opportunity to connect with adventurers and dreamers worldwide. Google My Business (GMB) is your gateway to enhancing your online presence, attracting curious travelers, and building a rock-solid reputation. With the added magic of social media, you can skyrocket your business growth. Let's dive into a treasure trove of tips to help you unlock the full potential of GMB!