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Practical articles for tourism operators covering profitability, marketing, distribution, operations and the changing visitor economy.

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Case Studies & Experience Design Sarah Colgate Case Studies & Experience Design Sarah Colgate

Case Study: A Family's Transformational Journey: Driving to the Grand Canyon in December

Driving to the Grand Canyon in December became far more than a family holiday, it was a transformational journey. From the anticipation of the road trip to staying inside the park at Yavapai Lodge, and waking before dawn to witness a breathtaking canyon sunrise, every moment deepened our connection as a family.

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Tourism Trends & Strategy Sarah Colgate Tourism Trends & Strategy Sarah Colgate

The Opportunity Before Us: How Australia Can Capitalise on Declining US Tourism Demand

With US international visitor numbers declining, Australia has a rare opportunity to capture high-value tourists. From Canadian snowbirds to British families and growing Asian markets, Australian tourism operators can benefit by highlighting ease of entry, authentic experiences, and regional attractions. Strategic marketing, operational readiness, and targeted campaigns can turn this temporary shift into sustainable growth for 2025–2026 and beyond.

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